Troubleshooting tips for launching the Microsoft Store
Check and update your Windows version
Update your operating system to the latest Windows software, if available. HP Smart is compatible with Windows 10 version 1809 or higher and Windows 11. To check for updates, select “Start” > “Settings” > “Windows Update”. Select “Check for Updates”.
Disconnect from VPN
Apps from the Microsoft Store might not install when connected to a VPN. Consider location and the security of the Wi-Fi network before disconnecting from a VPN.
Skip Microsoft Account Creation
If prompted to create or sign in to a Microsoft account, close the window. You will be able to open the app store anyways. A Microsoft account is not required to install or use HP Smart. HP Smart is a free software for printer setup and use.
Check computer time and location settings
If the Microsoft Store won’t open, verify your time settings are correct. Select “Start” > “Settings” > “Time & Language”. Check the “Date & time” and “Region” to make sure they are your current location and time zone.
Reset the Microsoft store cache
Press the Windows key + R to open the “Run” dialog box, type “wsreset.exe”, and then select “OK”. A blank window will open for about 10 seconds, then the app store will launch automatically.
Set Up the Physical Hardware: Connect to Power
Place the printer on a stable surface near your computer. Plug the power cord into the back of the printer and connect the other end to a power outlet. Press the power button to turn on the printer.
Install Ink Cartridges
FAQs
You can connect your printer to Wi-Fi directly from its control panel. Navigate to the Wireless or Network settings, select your Wi-Fi network (SSID), and enter the password. Once connected, you can add the printer to your mobile or computer from device settings.
First, check that the USB cable is properly connected and undamaged. Try using a different USB port. If the issue persists, uninstall and reinstall the printer drivers. Also, restart both your printer and computer.
This typically happens due to a communication issue. Ensure the printer is turned on and connected to the same network as your computer. Restart the printer and computer, then go to Devices & Printers and set the printer as default.
Yes. Most modern printers require drivers or software to function correctly. You can download the latest version from the official website of your printer’s brand. Full-feature drivers offer scanning and wireless setup tools.
Yes. You can connect the printer via USB for local use. However, features like wireless printing, firmware updates, and cloud print services require an internet connection.
Standard A4 or Letter-size paper works for most printing tasks. For photo printing or specialized tasks, use glossy photo paper or card stock as specified in your printer’s manual.